Webex Contact Center Default and non-default Routing Strategies
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All Routing Strategy types fall under two categories, default and non-default.
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In Webex Contact Center - Routing Strategies
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Play video Webex Contact Center Understanding Team Capacity vs Queue Precedence
Webex Contact Center Understanding Team Capacity vs Queue Precedence
The Agent to customer interaction of inbound calls can be arranged in multiple ways, one of these is by a capacity based team.
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Play video Webex Contact Center Skills Based Routing Strategy Example
Webex Contact Center Skills Based Routing Strategy Example
Example of a skills based routing type.
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Play video Webex Contact Center Load Based Routing Strategy Examples
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There are two types of Load Based routing strategy algorithms: Static and Dynamic.
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Play video Webex Contact Center About Contact Routing
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The Routing Strategy Module provides a flexible environment for routing contacts to the best resource, regardless of location.
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Play video Webex Contact Center Priority Based Routing Strategy Example
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As a Contact Center Administrator you have assigned teams a priority representing the level of customer case they are able to handle.
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Play video Webex Contact Center Understanding Time Value in Routing Strategies
Webex Contact Center Understanding Time Value in Routing Strategies
If the multiple Time Zone feature is enabled for your enterprise, entry points and queues can be provisioned with time zones. In this case, time values in routing strategies are based on the time zone provisioned for the entry point or queue or, if n
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