Webex Contact Center Default and non-default Routing Strategies
1:44
All Routing Strategy types fall under two categories, default and non-default.
Related Videos
In Webex Contact Center - Routing Strategies
-
Play video Webex Contact Center Understanding Routing Strategies
Webex Contact Center Understanding Routing Strategies
Routing Strategies are a crucial part to setting up Contact Center call flows. Routing Strategies are settings provisioned in the Tenant portal to control aspects of a call such as music on hold, time settings, and assigning a call control script.
3:16
-
Play video Webex Contact Center Load Based Routing Strategy Examples
Webex Contact Center Load Based Routing Strategy Examples
There are two types of Load Based routing strategy algorithms: Static and Dynamic.
1:51
-
Play video Webex Contact Center Longest Available Agent Strategy Example
Webex Contact Center Longest Available Agent Strategy Example
Examples of this Routing Strategy.
1:10
-
Play video Webex Contact Center Skills Based Routing Strategy Example
Webex Contact Center Skills Based Routing Strategy Example
Example of a skills based routing type.
1:31
-
Play video Webex Contact Center Priority Based Routing Strategy Example
Webex Contact Center Priority Based Routing Strategy Example
As a Contact Center Administrator you have assigned teams a priority representing the level of customer case they are able to handle.
1:19
-
Play video Webex Contact Center About Contact Routing
Webex Contact Center About Contact Routing
The Routing Strategy Module provides a flexible environment for routing contacts to the best resource, regardless of location.
2:10
