Unified Contact Center16 videos
Collect CCX Engine Logs
Contributed by: Raul Aguilar This video provides the steps on how to collect Engine logs from either RTMT or CLI Tags: UCCX,Engine,logs
Configure Outbound Campaigns for Agent Based Progressive for UCCX
Contributed by: Victor Gil This video provides a guide to configure Outbound Campaigns for Agent Based Progressive for UCCX. Tags: UCCX, Outbound Campaigns, Agent Based, Progressive, configure
UCCE - SQL Query to Trace ICM Script and Find Last NodeID
This video provides the sql queries to trace the ICM script and find the Last Node ID within that script of a particular incoming ACD call to troubleshoot call routing and call failure related issues.
How to configure Smart License on CVP 12.5 (when CVP is integrated with UCCE)
This video provides the methods for configuring Smart License on CVP 12.5 when CVP is integrated with UCCE not with PCCE.
How to Configure Cisco VVB 12.5 Audio Streaming
This video provides the methods to configure Cisco VVB 12.5 Audio Streaming. Continuous audio streaming has been previously supported in IOS VXML via RTSP protocol. In Cisco VVB the support started in release 12.5 via http/s not via RTSP.
Setting CCMP log levels
This video will show how to set CCMP logs to DEBUG mode
UCCE - How to Configure Smart License on UCCE 12.5
This video provide methods on how to configure Smart License on UCCE 12.5
ECE trace setting an Log location
This video shows you how to set and collect ECE trace log files.
UCCE - HDS Database Replication Check
This video provides method to check the UCCE HDS replication between side A & B and also how to compare the Recovery keys between HDS & Logger tables.
UCCE - How To Set RTR Trace to Debug Level 3
This video provides steps to enable the UCCE Router RTR traces to debug level 3 and collect those traces.
UCCE - How to Collect Dumplogs from UCCE Servers
This video provides the steps to collect the dumplogs through command line from PG & Router server for specific date & time.
UCCE - How To Enable Debugs on CVP VXML Applications
This video provides the methods for enabling debugs on CVP VXML Applications.
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