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How To Configure A Threshold Rule For The “Available Agents” Metric
Contributed by Othman Sweidan. This Video describes the steps of configuring a threshold rule for the “Available Agents” metric. Tags: Administration, Webex contact center, How to
1:46
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Webex - Configure Org Level License Template
This guide goes over some of the options to deploy a org level license template for your Webex orgs. Note that this does not cover every application or scenario, so make sure to review all documentation and understand what will be applied.
2:36
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Enable Cisco AI Assistance In Control Hub
This video demonstrate the steps to enable the Cisco AI Assistant in Control Hub
3:15
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Webex - Hide Sensitive Users from Webex Search
This video goes over how to hide users from being found in the Webex search. This can be helpful for hiding users that are VIP/Executives from being found by users in your organization. Tags: hide users
1:56
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Webex - Deploy Google SSO for Webex
This video goes over how to setup and use Google SSO for Webex. Tags: google,sso
3:53
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Webex - Deploy Webex Scheduler via M365 Admin Center
This video describes how to deploy the Webex Scheduler Add-in via the M365 Admin Center. Article to reference: https://help.webex.com/en-us/article/pzti9s/Deploy-and-configure-the-Webex-Scheduler-for-Microsoft-Outlook Tags: scheduler,deploy,M365
2:25
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Webex - Deploy Okta OIDC SSO for Webex
This guide goes over the steps to deploy Okta SSO for Webex using OIDC instead of SAML Tags: control hub,sso,okta,oidc
2:32
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Webex - Deploy Azure OIDC SSO for Webex
This video goes over the steps needed to deploy SSO for Webex using OIDC via Azure AD. This is an alternative to using SAML-based SSO for Webex services. Tags: OIDC,Azure,SSO
3:36
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Webex - Set a specific RoomOS Version on a Device Registered to Control Hub
This video goes over how to set a specific version for Webex Desk, Board, and Room devices Tags: roomOS, control hub
1:34
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Webex - Update Okta Certificate for Webex SSO
This video goes over how to update the Okta IDP certificate for Webex SSO Tags: okta,sso,idp
3:12
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Webex - Deploy Okta SSO for Webex Control Hub
This guide goes over how to deploy Okta SSO for Webex. Tags: okta,sso
3:52
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Webex - Update Webex SP certificate for Okta
This video goes over how to update the Webex SP certificate in Control Hub for Okta SSO. Tags: okta,sso,sp
2:15
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