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Webex Contact Center Configuring Predefined Chat Responses
Predefined responses for Chat and Email channels can help Agents speed up their Customer interaction handling and they can also help Enterprise standardize their communications to Customers.
1:00
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Webex Contact Center Configuring Predefined Email Responses
Predefined responses for Chat and Email channels can help Agents speed up their Customer interaction handling and they can also help Enterprise standardize their communications to Customers.
1:23
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Webex Contact Center Setting Up Chat Entry Points, Queues and their Routing Strategies
Multimedia Chat Entry Points are the initial landing places for Chat interactions. Each Chat Entry Point represents a Chat bubble pop-up webpage. In particular, a Chat bubble is used by a Customer to initiate a Chat with Webex Contact Center.
3:23
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Webex Contact Center Setting Up Email Entry Points, Queues and their Routing Strategies
Multimedia Email Entry Points are the initial landing places for Email interactions. Each Email Entry Point is to be tied to an external email account in order to send and receive emails.
2:37
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Webex Contact Center Multimedia Profiles
Agents are assigned "Multimedia Profiles" so Webex Contact Center knows which kind of media should be routed to Agents and how many concurrent channels of that media they should receive.
1:53
Cisco Video Portal
