Webex Contact Center Skills Based Routing Strategy Example
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Example of a skills based routing type.
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In Webex Contact Center - Routing Strategies
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All Routing Strategy types fall under two categories, default and non-default.
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Routing Strategies are a crucial part to setting up Contact Center call flows. Routing Strategies are settings provisioned in the Tenant portal to control aspects of a call such as music on hold, time settings, and assigning a call control script.
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Examples of this Routing Strategy.
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Creating Teams in the Contact Center platform helps route customer interactions to the agents. Teams can be used to categorize customers in a group of Agents with a certain type of skill.
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Play video Webex Contact Center Understanding Time Value in Routing Strategies
Webex Contact Center Understanding Time Value in Routing Strategies
If the multiple Time Zone feature is enabled for your enterprise, entry points and queues can be provisioned with time zones. In this case, time values in routing strategies are based on the time zone provisioned for the entry point or queue or, if n
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Play video Webex Contact Center Load Based Routing Strategy Examples
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There are two types of Load Based routing strategy algorithms: Static and Dynamic.
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