Webex Contact Center Load Based Routing Strategy Examples
1:51
Description
Related Videos
There are two types of Load Based routing strategy algorithms: Static and Dynamic.
View More
View Less
Related Videos
In Webex Contact Center - Routing Strategies
-
Play video Webex Contact Center Skills Based Routing Strategy Example
Webex Contact Center Skills Based Routing Strategy Example
Example of a skills based routing type.
1:31
-
Play video Webex Contact Center Default and non-default Routing Strategies
Webex Contact Center Default and non-default Routing Strategies
All Routing Strategy types fall under two categories, default and non-default.
1:44
-
Play video Webex Contact Center Priority Based Routing Strategy Example
Webex Contact Center Priority Based Routing Strategy Example
As a Contact Center Administrator you have assigned teams a priority representing the level of customer case they are able to handle.
1:19
-
Play video Webex Contact Center Longest Available Agent Strategy Example
Webex Contact Center Longest Available Agent Strategy Example
Examples of this Routing Strategy.
1:10
-
Play video Webex Contact Center About Contact Routing
Webex Contact Center About Contact Routing
The Routing Strategy Module provides a flexible environment for routing contacts to the best resource, regardless of location.
2:10
-
Play video Webex Contact Center Understanding Team Capacity vs Queue Precedence
Webex Contact Center Understanding Team Capacity vs Queue Precedence
The Agent to customer interaction of inbound calls can be arranged in multiple ways, one of these is by a capacity based team.
1:16
