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Webex Contact Center How to Assign Post Call Wrap-up Codes

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Entering post call wrap up codes are important to keep record of why calls were concluded.

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Through the Webex Contact Center, an Agent is able to initiate a conference call between the customer and other Agents. This can be beneficial when a customer requests additional help or requests to speak with a manager.

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Play video Webex Contact Center How to Place a Call on Hold

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Play video Webex Contact Center Understanding Agent States

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