Webex Contact Center How to Consult with Another User
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You can consult with another Agent Desktop user while you are on the phone with a customer.
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After the customer has been helped and the call can be concluded, to end a call, click “end call” on your device. After the call has been disconnected, you will be asked to enter a “Wrap Up Code” to keep record of the reasons the call was concluded
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Entering post call wrap up codes are important to keep record of why calls were concluded.
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Play video Webex Contact Center How to Enter Call Associated Data
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