Webex Contact Center Agent Bulk Upload
1:26
Rather than adding Agents individually, you can upload multiple Agents from a .csv to the Webex Control Hub.
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In Webex Contact Center - Administration
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Play video Webex Contact Center Dial Plan Settings
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If an Agent is assigned a profile in which the Dial Plan setting is enabled, the Agent can make out dial calls by entering valid text in the “Start a New Call” field of the dial pad on the Agent Desktop.
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Play video Webex Contact Center Address Books
Webex Contact Center Address Books
Agents can make outbound calls using address books. To simplify and speed up the outbound calling process, Agents can be given access to an address book from which they can select an entry to dial for outbound calls instead of entering a number.
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Play video Webex Contact Center Using Bulk Upload to Add or Remove DN Mappings
Webex Contact Center Using Bulk Upload to Add or Remove DN Mappings
Using the “Bulk Upload” tool to add or remove DN Mappings is a more efficient way to add multiple DN mappings to your Contact Center Platform. This saves time configuring, as well as allows for greater quality control.
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Play video Webex Contact Center Managing Collaboration Settings
Webex Contact Center Managing Collaboration Settings
An Agent’s ability to collaborate is crucial to how he or she may get their job done. An Agent may want to collaborate with or Agents to ask for assistance while on a call.
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Play video Webex Contact Center Managing Auxiliary Code Settings
Webex Contact Center Managing Auxiliary Code Settings
Auxiliary codes are used to keep record of Agent activities. It is important for agents to accurately update their auxiliary codes so their activities and call data is recorded and can be referenced if need be.
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Play video Webex Contact Center Agent DN Validation Settings
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It may be convenient for Agents to login their Agent desktops by using any DN. This is beneficial because it does not place limits on what number an Agent would have to use.
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