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Create a saved as version of a report
1:39
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This video will show how to create a saved as version of a report
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For "ucce"
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Play video T-Mobile elevates customer support with Unified Contact Center Enterprise
T-Mobile elevates customer support with Unified Contact Center Enterprise
With Unified Contact Center Enterprise (UCCE), T-Mobile found a trusted collaboration partner to help take their customer service to the next level.
1:46
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Play video How to delete an UCCE agent
How to delete an UCCE agent
This video shows how to delete an UCCE agent.
2:10
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Play video UCCE - HDS Database Replication Check
UCCE - HDS Database Replication Check
This video provides method to check the UCCE HDS replication between side A & B and also how to compare the Recovery keys between HDS & Logger tables.
5:11
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Play video Enable ECE Auto Pushback
Enable ECE Auto Pushback
This video details the steps needed to change the PCCE deployment back to UCCE
3:20
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Play video UCCE - How To Set RTR Trace to Debug Level 3
UCCE - How To Set RTR Trace to Debug Level 3
This video provides steps to enable the UCCE Router RTR traces to debug level 3 and collect those traces.
1:58
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Play video UCCE - How to Collect Dumplogs from UCCE Servers
UCCE - How to Collect Dumplogs from UCCE Servers
This video provides the steps to collect the dumplogs through command line from PG & Router server for specific date & time.
4:11
