Introducing the All-New Webex Contact Center: The technology enabling the future of CX
Cisco has re-defined the standard for the next generation contact center platform with the all-new Webex Contact Center.
In Contact Center
The All-New Webex Contact Center - Customer Testimonial Video
In this video, Cisco Contact Center customers T-Mobile, OceanX, and Paychex provide their thoughts on the all-new Webex Contact Center platform.
Webex Workforce Optimization Demo Video
Cisco Webex Workforce Optimization provides integrated capabilities for team performance management. This video demonstrates the three aspects of Webex WFO: quality management, workforce management, and workforce analytics.
Webex Contact Center AI – The intelligence contact center
Cisco is powering contact centers with artificial intelligence to deliver fast, intuitive self-service, and create “super agents” who are empowered with context, insights, and intelligence to deliver timely, accurate responses.
Webex Contact Center - Agent Desktop Demo
This 5-minute video demonstrates the all-new Webex Contact Center agent desktop, including new features and functionality.
New Webex Contact Center Experience Management Demo
This video demonstrates the Experience Management integration and capabilities built into the all-new Webex Contact Center.
IMIconnect with Webex Contact Center - Banking Use Case
This video demonstrates how IMIconnect incorporated with Webex Contact Center can help create better customer experiences. This video is a use case for financial institutions/banking.