City of Buffalo Case Study
Buffalo Citizen Services needed its call center agents to be able to work from home, to take calls from concerned residents, and to have secure access to city information and the latest guidance. And it needed this set up over the weekend.
In Case Studies
T-Mobile transforms customer care with Cisco Contact Center
T-Mobile is famous for care. See how Cisco Contact Center is at the heart of their world-class customer service.
Veracity Networks: Transformational Growth with Cisco
See why Veracity Networks integrates Cisco Customer Journey Platform cloud contact center to own the customer relationship for both their own customers and their business.
Customer Case Study: How Sprint supports their Work From Home Agents
Omar Tawakol chats with Marshall Caldwell from Sprint as they discuss Sprint’s remote hashtag#ContactCenter agent model powered by Cisco Contact Center technology.
Vivint Solar Collab Customer Case Study Video
See how Vivint Solar truly unifies their communications with Webex Collaboration. This full-stack case study includes Webex Contact Center, Webex Calling, Webex Teams, Webex Meetings, and Webex Room devices.
Unemployment Use-Case with Cisco Contact Center
This video is an unemployment use-case with Cisco Contact Center for Public Sector & Cisco Citizen Experience.
The All-New Webex Contact Center - Customer Testimonial Video
In this video, Cisco Contact Center customers T-Mobile, OceanX, and Paychex provide their thoughts on the all-new Webex Contact Center platform.