Analysing Webex UCM Calling logs using Collaboration Solution Analyzer
3:43
The video shows how to analyse Webex UCM Calling logs using Collaboration Solution Analyzer tool (CSA) Tags: webex, ucm calling
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For "webex calling"
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Play video How to add a User and Workspace then assign a Cisco Webex Calling professional / Workspace license.
How to add a User and Workspace then assign a Cisco Webex Calling professional / Workspace license.
This video demonstrates how to add a user and Workspace and assign a Cisco Webex Calling license. Tags: Webex, Calling
1:47
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Play video Webex Contact Center How to Initiate a Conference Call
Webex Contact Center How to Initiate a Conference Call
Through the Webex Contact Center, an Agent is able to initiate a conference call between the customer and other Agents. This can be beneficial when a customer requests additional help or requests to speak with a manager.
0:57
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Play video Webex Contact Center Understanding Routing Strategies
Webex Contact Center Understanding Routing Strategies
Routing Strategies are a crucial part to setting up Contact Center call flows. Routing Strategies are settings provisioned in the Tenant portal to control aspects of a call such as music on hold, time settings, and assigning a call control script.
3:16
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Play video Burrell Behavioral Health stays connected to clients with Webex
Burrell Behavioral Health stays connected to clients with Webex
Discover how Burrell Behavioral Health leverages Webex Contact Center and Webex Calling to stay connected to its clients.
1:14
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Play video Cisco Tech Talk: Generate a PRT From a Webex Calling Registered Phone
Cisco Tech Talk: Generate a PRT From a Webex Calling Registered Phone
In this edition of Cisco Tech Talk, I’ll demonstrate how to pull a Problem Report Tool (PRT) file directly from a phone that is registered to Webex Calling (WxC).
3:30
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Play video Cisco Tech Talk: Convert an Enterprise Phone to Use Webex Calling
Cisco Tech Talk: Convert an Enterprise Phone to Use Webex Calling
In this edition of Cisco Tech Talk, I’ll review the steps to convert an Enterprise Phone to use Webex, as well as getting registered to use Cisco’s Cloud Based Voice over IP (VoIP) system, Webex Calling, once that side has been set up.
7:51
