How to change the Caller Id for a user in Control Hub
1:19
This video will guide you to change the Caller ID for a user in Webex Control Hub as an admin user. Tags: Webex, Webex Calling, Control Hub
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Play video Analysing Webex UCM Calling logs using Collaboration Solution Analyzer
Analysing Webex UCM Calling logs using Collaboration Solution Analyzer
The video shows how to analyse Webex UCM Calling logs using Collaboration Solution Analyzer tool (CSA) Tags: webex, ucm calling
3:43
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Play video Configuring Virtual Lines in Webex Calling.
Configuring Virtual Lines in Webex Calling.
This video demonstrate how to configuring Virtual Lines in Webex Calling, for more information : https://help.webex.com/en-us/article/nthc9kbb/Multi-line-support-in-Webex-Calling-using-virtual-lines
1:42
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Play video Webex Contact Center How to Initiate a Conference Call
Webex Contact Center How to Initiate a Conference Call
Through the Webex Contact Center, an Agent is able to initiate a conference call between the customer and other Agents. This can be beneficial when a customer requests additional help or requests to speak with a manager.
0:57
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Play video Webex Contact Center How to End a Call
Webex Contact Center How to End a Call
After the customer has been helped and the call can be concluded, to end a call, click “end call” on your device. After the call has been disconnected, you will be asked to enter a “Wrap Up Code” to keep record of the reasons the call was concluded
0:42
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Play video Cisco Tech Talk: Generate a PRT From a Webex Calling Registered Phone
Cisco Tech Talk: Generate a PRT From a Webex Calling Registered Phone
In this edition of Cisco Tech Talk, I’ll demonstrate how to pull a Problem Report Tool (PRT) file directly from a phone that is registered to Webex Calling (WxC).
3:30
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Play video Burrell Behavioral Health stays connected to clients with Webex
Burrell Behavioral Health stays connected to clients with Webex
Discover how Burrell Behavioral Health leverages Webex Contact Center and Webex Calling to stay connected to its clients.
1:14
