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Georgia Department of Labor: Delivering quality service via Webex Contact Center

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How Webex Contact Center has helped the Georgia Department of Labor deliver exemplary service amid elevated call volume.

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For "webex calling"

Play video Cisco Tech Talk: Adding a Wi-Fi MPP Phone to WebEx Calling

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In this edition of Cisco Tech Talk, I’ll show you how to add a phone to WebEx calling using a wireless connection.

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Play video Webex Contact Center Understanding Routing Strategies

Webex Contact Center Understanding Routing Strategies

Routing Strategies are a crucial part to setting up Contact Center call flows. Routing Strategies are settings provisioned in the Tenant portal to control aspects of a call such as music on hold, time settings, and assigning a call control script.

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Play video Cisco Tech Talk: Convert an Enterprise Phone to Use Webex Calling

Cisco Tech Talk: Convert an Enterprise Phone to Use Webex Calling

In this edition of Cisco Tech Talk, I’ll review the steps to convert an Enterprise Phone to use Webex, as well as getting registered to use Cisco’s Cloud Based Voice over IP (VoIP) system, Webex Calling, once that side has been set up.

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Play video Configuring Virtual Lines in Webex Calling.

Configuring Virtual Lines in Webex Calling.

This video demonstrate how to configuring Virtual Lines in Webex Calling, for more information : https://help.webex.com/en-us/article/nthc9kbb/Multi-line-support-in-Webex-Calling-using-virtual-lines

1:42
Play video Burrell Behavioral Health stays connected to clients with Webex

Burrell Behavioral Health stays connected to clients with Webex

Discover how Burrell Behavioral Health leverages Webex Contact Center and Webex Calling to stay connected to its clients.

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Play video Analysing Webex UCM Calling logs using Collaboration Solution Analyzer

Analysing Webex UCM Calling logs using Collaboration Solution Analyzer

The video shows how to analyse Webex UCM Calling logs using Collaboration Solution Analyzer tool (CSA) Tags: webex, ucm calling

3:43

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