Georgia Department of Labor: Delivering quality service via Webex Contact Center
1:35
How Webex Contact Center has helped the Georgia Department of Labor deliver exemplary service amid elevated call volume.
Related Videos
For "webex calling"
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Play video How to add a User and Workspace then assign a Cisco Webex Calling professional / Workspace license.
How to add a User and Workspace then assign a Cisco Webex Calling professional / Workspace license.
This video demonstrates how to add a user and Workspace and assign a Cisco Webex Calling license. Tags: Webex, Calling
1:47
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Play video Configuring Virtual Lines in Webex Calling.
Configuring Virtual Lines in Webex Calling.
This video demonstrate how to configuring Virtual Lines in Webex Calling, for more information : https://help.webex.com/en-us/article/nthc9kbb/Multi-line-support-in-Webex-Calling-using-virtual-lines
1:42
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Play video Webex Contact Center Understanding Routing Strategies
Webex Contact Center Understanding Routing Strategies
Routing Strategies are a crucial part to setting up Contact Center call flows. Routing Strategies are settings provisioned in the Tenant portal to control aspects of a call such as music on hold, time settings, and assigning a call control script.
3:16
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Play video Webex Contact Center How to Initiate a Conference Call
Webex Contact Center How to Initiate a Conference Call
Through the Webex Contact Center, an Agent is able to initiate a conference call between the customer and other Agents. This can be beneficial when a customer requests additional help or requests to speak with a manager.
0:57
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Play video Cisco Tech Talk: Generate a PRT From a Webex Calling Registered Phone
Cisco Tech Talk: Generate a PRT From a Webex Calling Registered Phone
In this edition of Cisco Tech Talk, I’ll demonstrate how to pull a Problem Report Tool (PRT) file directly from a phone that is registered to Webex Calling (WxC).
3:30
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Play video Analysing Webex UCM Calling logs using Collaboration Solution Analyzer
Analysing Webex UCM Calling logs using Collaboration Solution Analyzer
The video shows how to analyse Webex UCM Calling logs using Collaboration Solution Analyzer tool (CSA) Tags: webex, ucm calling
3:43
