How to configure hunt group in Webex Calling
2:09
This video demonstrates how to configure hunt group in Webex Calling Tags: webex, hunt group
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Discover how Burrell Behavioral Health leverages Webex Contact Center and Webex Calling to stay connected to its clients.
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Play video Webex Contact Center How to Assign Post Call Wrap-up Codes
Webex Contact Center How to Assign Post Call Wrap-up Codes
Entering post call wrap up codes are important to keep record of why calls were concluded.
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Play video Cisco Tech Talk: Generate a PRT From a Webex Calling Registered Phone
Cisco Tech Talk: Generate a PRT From a Webex Calling Registered Phone
In this edition of Cisco Tech Talk, I’ll demonstrate how to pull a Problem Report Tool (PRT) file directly from a phone that is registered to Webex Calling (WxC).
3:30
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Play video How to add a User and Workspace then assign a Cisco Webex Calling professional / Workspace license.
How to add a User and Workspace then assign a Cisco Webex Calling professional / Workspace license.
This video demonstrates how to add a user and Workspace and assign a Cisco Webex Calling license. Tags: Webex, Calling
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Play video Webex Contact Center Understanding Routing Strategies
Webex Contact Center Understanding Routing Strategies
Routing Strategies are a crucial part to setting up Contact Center call flows. Routing Strategies are settings provisioned in the Tenant portal to control aspects of a call such as music on hold, time settings, and assigning a call control script.
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Play video Cisco Tech Talk: Adding a Wi-Fi MPP Phone to WebEx Calling
Cisco Tech Talk: Adding a Wi-Fi MPP Phone to WebEx Calling
In this edition of Cisco Tech Talk, I’ll show you how to add a phone to WebEx calling using a wireless connection.
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