How to configure hunt group in Webex Calling
2:09
This video demonstrates how to configure hunt group in Webex Calling Tags: webex, hunt group
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For "webex calling"
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Play video Webex Contact Center How to End a Call
Webex Contact Center How to End a Call
After the customer has been helped and the call can be concluded, to end a call, click “end call” on your device. After the call has been disconnected, you will be asked to enter a “Wrap Up Code” to keep record of the reasons the call was concluded
0:42
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Play video Cisco Tech Talk: Convert an Enterprise Phone to Use Webex Calling
Cisco Tech Talk: Convert an Enterprise Phone to Use Webex Calling
In this edition of Cisco Tech Talk, I’ll review the steps to convert an Enterprise Phone to use Webex, as well as getting registered to use Cisco’s Cloud Based Voice over IP (VoIP) system, Webex Calling, once that side has been set up.
7:51
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Play video Webex Contact Center How to Initiate a Conference Call
Webex Contact Center How to Initiate a Conference Call
Through the Webex Contact Center, an Agent is able to initiate a conference call between the customer and other Agents. This can be beneficial when a customer requests additional help or requests to speak with a manager.
0:57
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Play video Configuring Virtual Lines in Webex Calling.
Configuring Virtual Lines in Webex Calling.
This video demonstrate how to configuring Virtual Lines in Webex Calling, for more information : https://help.webex.com/en-us/article/nthc9kbb/Multi-line-support-in-Webex-Calling-using-virtual-lines
1:42
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Play video Cisco Tech Talk: Generate a PRT From a Webex Calling Registered Phone
Cisco Tech Talk: Generate a PRT From a Webex Calling Registered Phone
In this edition of Cisco Tech Talk, I’ll demonstrate how to pull a Problem Report Tool (PRT) file directly from a phone that is registered to Webex Calling (WxC).
3:30
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Play video Webex Contact Center Understanding Routing Strategies
Webex Contact Center Understanding Routing Strategies
Routing Strategies are a crucial part to setting up Contact Center call flows. Routing Strategies are settings provisioned in the Tenant portal to control aspects of a call such as music on hold, time settings, and assigning a call control script.
3:16
