Burrell Behavioral Health stays connected to clients with Webex
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Discover how Burrell Behavioral Health leverages Webex Contact Center and Webex Calling to stay connected to its clients.
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Play video Webex Contact Center How to End a Call
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After the customer has been helped and the call can be concluded, to end a call, click “end call” on your device. After the call has been disconnected, you will be asked to enter a “Wrap Up Code” to keep record of the reasons the call was concluded
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Play video Webex Contact Center About: Entry Points, Queue, Sites, Teams and Agents
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A Webex Contact Center Tenant enterprise is an enterprise that has contact centers at one or more sites. The enterprise also has entry points for incoming contacts for voice calls, chat sessions, and designated email addresses associated with queues.
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Play video Cisco Tech Talk: Generate a PRT From a Webex Calling Registered Phone
Cisco Tech Talk: Generate a PRT From a Webex Calling Registered Phone
In this edition of Cisco Tech Talk, I’ll demonstrate how to pull a Problem Report Tool (PRT) file directly from a phone that is registered to Webex Calling (WxC).
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Play video Cisco Tech Talk: Convert an Enterprise Phone to Use Webex Calling
Cisco Tech Talk: Convert an Enterprise Phone to Use Webex Calling
In this edition of Cisco Tech Talk, I’ll review the steps to convert an Enterprise Phone to use Webex, as well as getting registered to use Cisco’s Cloud Based Voice over IP (VoIP) system, Webex Calling, once that side has been set up.
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Play video Webex Contact Center Understanding Routing Strategies
Webex Contact Center Understanding Routing Strategies
Routing Strategies are a crucial part to setting up Contact Center call flows. Routing Strategies are settings provisioned in the Tenant portal to control aspects of a call such as music on hold, time settings, and assigning a call control script.
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