Webex Contact Center Skills Based Routing Strategy Example
1:31
Example of a skills based routing type.
Related Videos
In Webex Contact Center - Routing Strategies
-
Play video Webex Contact Center Understanding Routing Strategies
Webex Contact Center Understanding Routing Strategies
Routing Strategies are a crucial part to setting up Contact Center call flows. Routing Strategies are settings provisioned in the Tenant portal to control aspects of a call such as music on hold, time settings, and assigning a call control script.
3:16
-
Play video Webex Contact Center Understanding Team Capacity vs Queue Precedence
Webex Contact Center Understanding Team Capacity vs Queue Precedence
The Agent to customer interaction of inbound calls can be arranged in multiple ways, one of these is by a capacity based team.
1:16
-
Play video Webex Contact Center Load Based Routing Strategy Examples
Webex Contact Center Load Based Routing Strategy Examples
There are two types of Load Based routing strategy algorithms: Static and Dynamic.
1:51
-
Play video Webex Contact Center Priority Based Routing Strategy Example
Webex Contact Center Priority Based Routing Strategy Example
As a Contact Center Administrator you have assigned teams a priority representing the level of customer case they are able to handle.
1:19
-
Play video Webex Contact Center About Team Types
Webex Contact Center About Team Types
Creating Teams in the Contact Center platform helps route customer interactions to the agents. Teams can be used to categorize customers in a group of Agents with a certain type of skill.
2:30
-
Play video Webex Contact Center Longest Available Agent Strategy Example
Webex Contact Center Longest Available Agent Strategy Example
Examples of this Routing Strategy.
1:10